Contacts
Scroll this page to find the relevant contact for the issue you have at hand.
Janitor
If you should have any questions about maintenance of your tenancy eller questions about our communal facilities, then contact Carsten Andersen. Carsten is also responsible for the delivery of apartment keys and the card for the laundry room when you move in.
Contact Carsten every weekday:
- 27 78 38 57
- can@ubsbolig.dk
Enquiry in person to Carsten’s office in building 2.
Property manager
Simon Jørgensen property manager can answer questions regarding rent, study documentation, heat etc.
- 33 34 77 62
- slj@ubsbolig.dk
Monday-wednesday
Thursday
Friday
View more on www.ubsbolig.dk/da/kontakt
Residents' Council
You can contact tenants’ council by email
- skovlyporten@gmail.com
Who to contact
Below is a list of typical problems, and who to contact for fixing the issue.
- UBS-Bolig
Error reporting template
skovlyporten@eogp.dk
- E&P
Building-related problems
skovlyporten@eogp.dk
(cc Carsten)
- Simon (UBS)
Rent, study check, administration, complaints
Phone: 33 34 77 62
slj@ubsbolig.dk
- Carsten
General problems
Phone: 27 78 38 57 (kl. 8-9)
can@ubsbolig.dk
- Emergency number (BELFOR)
Emergencies (that cant wait for Carsten to come back)
– ex. no heat, no EL or water damage
Phone: 70 21 03 76
- Nortec
Laundry room
Phone: 70 25 62 56
- Bolignet
Missing internet
Bolignet App
Phone: 70 27 70 67
- Carsten
Key problems (working hours only)
Phone: 22 21 32 32
- Safety låse
Key problems (outside of working hours)
- Residents’ council
Attend a resident’s council meeting
skovlyporten@gmail.com
- Party room responsible
Rent the party room
booking.porten@gmail.com
I have problems with my power, toilet, etc. – who do I contact?
Carsten, our inspector, can help you with problems concerning power and plumbing. He can be contacted by phone at 27 78 38 57 . If you have an emergency problem during evenings, weekends or holidays, we have an emergency 24-hour service at Belfor. They can be contacted by phone 70 21 03 76. Only use this number, if you can’t wait until Carsten is back in the office.
Ew ew ew, there’s a rat! Do something about it, NOW!
If you see rats running around, there are 2 things we ask of you. The first thing is to contact Carsten, so he knows that there are rats. The other thing is to contact the muncipality through this link: www.rudersdal.dk/rotter – you can digitally report rat-sightings, and they will make sure to send an exterminator to handle the rat-problem.
Complaints
Note:
If you wish to complain concerning a neighbor who does not comply our rules of conduct, we recommend that you should inform your neighbor through dialogue. If the infringement of the rules should be of an unmanageable size or if it makes you feel uncomfortable to manage it yourself, you are always welcome to contact our housing administrator Simon Jørgensen via email slj@ubsbolig.dk or by telephone: +45 39 46 62 68.
All complaints are processed anonymously.